Claim Advice

Making a Claim
  • Take immediate action to safeguard and protect your property from further damage / deterioration
  • Make the boat safe and secure
  • Take photographs and/or a video of the damage
  • email (claims@craftinsure.ie) of the actions you have taken to mitigate your loss as soon as possible
  • As a general principle act as if you were not insured, if you make decisions based on it being your money at risk you will not go wrong.
  • Download the App www.craftinsure.com/app to make the claim process really easy

How to Claim
  • How to claim - Select Make a Claim above
  • Enter your email address and password when prompted
  • Select the applicable policy
  • Click 'Make a Claim'
  • Fill in the claim form and click ‘submit’
  • Your claim number will appear on the screen once your claim form has been submitted successfully
  • Follow any instructions in the acknowledgement email
  • Email or upload any photographs / video of the damage

Contact Claims Team
claims@craftinsure.ie
24/7: +353 (0) 1 282 4633

Own Damage
  • Take immediate action to safeguard and protect property from further damage and deterioration
  • Make the boat safe and secure
  • Enlist help (professional if necessary) if immediately required to safeguard / protect craft / equipment
  • Agree a realistic / reasonable charge or fee if recovery or a tow is required before acceptance
  • Take photographs and/or a video of the damage
  • Retain and look after all broken / torn / damaged items for inspection
  • Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
  • Your claim number is emailed to you automatically, straight after submitting your claim
  • Please send photographs of any damage and quotations / estimates to claims@craftinsure.ie or upload them via the Craftinsure App, quoting your claim number, name and policy number
  • We may require more than one quotation / estimate
  • We may appoint a surveyor to inspect the damage and investigate the cause

Theft/Vandalism
  • Make the boat safe and secure
  • Any theft of malicious damage must be reported to the Gardaí promptly
  • Make your boat / property as secure / safe as reasonably possible
  • Take immediate action to safeguard and protect property from further damage and deterioration
  • Keep a note of the Gardaí Pulse reference number and forward this onto us
  • We will also need the serial number of any stolen engines, names of tenders etc.
  • Notify your club, local harbourmaster etc. with full details of the theft/vandalism
  • Take photographs and/or a video of the damage
  • Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
  • Your claim number is emailed to you automatically, straight after submitting your claim
  • Please send photographs of any damage and quotations / estimates to claims@craftinsure.ie or upload them via the Craftinsure App, quoting your claim number, name and policy number
  • We may require more than one quotation / estimate
  • We may appoint a surveyor to inspect the damage and investigate the cause

Damage done to your boat by someone else
  • Obtain details of Third Party – Helm / boat owners name, email, boat type / class / number / name and their insurance details
  • Obtain contact details of any witnesses and witness statements where possible
  • If racing, protest the third party if they did not accept a penalty and add take a picture of the protest form
  • Road Accidents - Obtain details of driver & insurer and any witnesses or call the Gardaí to the scene
  • Jot down all details while fresh in mind and make a sketch of the area / incident location / boat positions
  • Take photographs and/or a video of the damage
  • Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
  • Your claim number is emailed to you automatically, straight after submitting your claim
  • Please send photographs of any damage and quotations / estimates to claims@craftinsure.ie or upload them via the Craftinsure App, quoting your claim number, name and policy number.
  • We may require more than one quotation/estimate
  • We may appoint a surveyor to inspect the damage and investigate the cause

Damage or injuries by your boat to someone else
  • If a third party wishes to hold you liable for damage (alleged to be your fault) provide them with Craftinsure's details, your name, policy number, boat type/class and boat name/number
  • Do not make any admission of liability
  • Take photographs and/or video of the damage. Make your own notes of the incident as soon as safe to do so
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